Description:

Concierge Host - Sydney

Be the face and heart of Sydney's most premium assets

As a Concierge Host, you thrive on making someone else's day a little better! You welcome the tenants of the building with a big smile, you are ready to assist them wherever necessary & you naturally engage at all levels.

The Opportunity

The Concierge Host will be empowered to surprise and delight customers, swiftly form rapport with a broad range of individuals and deliver best-in-class Concierge services and recommendations. With a flair for creating magic moments, encouraging engagement and anticipating unspoken needs, you will be an expert in crafting a sense of community.

What we can offer you & perks 

We look after you

• Competitive salary above award
• Monday to Friday work schedule
• Weekends and Public Holidays off

There's more.. 

• Work Life Balance: There is lots to do and discover outside of work and to keep a healthy lifestyle, we want you to take leave regularly.
• Training and Development: Opportunity for paid training and development packages
• Rewards Program: A generous rewards and recognition program
• Wardrobe Services: Supplied corporate wardrobe and dry-cleaning services.
• Career Progression: The opportunity to progress your career if you commit to First Contact
• Diversity & Inclusion: We foster a work environment where diversity is valued, life balance is important, and individual aspirations are encouraged.

Here's what you will focus on

In a snapshot, the Concierges primary responsibility is to develop and foster relationships with the building's customers and partners and assist in ensuring all concierge services, branding, marketing, and presentation of the property are in keeping with premium grade standards.

• Identify and create partnerships that will benefit our customers and drive the promotion of their products and services.

• Embrace and drive change both personally and within the team to consistently deliver extraordinary results

• Lead the execution of a series of customer engagement events throughout the year. You will nurture a sense of community throughout the asset.

• Responsible for the day to day operation and upkeep of customer service standards involving the concierge service in the building lobby and end of trip facilities.

• The Concierge & Community Lead will also work closely with all property stakeholders to represent and communicate the customer's requirements.

What you will bring to the role

• Experience in a customer-facing role within office, hotel or hospitality  

• Natural with meeting and engaging a wide range of people

• Ability to form genuine rapport and meaningful relationships 

• Diligent with setting and following process, with solid attention to detail and aptitude in closing the loop.