Description:
Guest Relations & Workplace Concierge - 1 William St Brisbane
We take immense pride in being a service business that places people at the heart of everything we do.
Our vision is to “Operate great workplaces.”
We are excited to announce two new openings within our Workplace Team, created as a result of our internal growth and employee advancement. Our roles offer exceptional opportunities for individuals transitioning into a corporate environment, leveraging their hospitality and customer service skills. No two days are the same!
The Opportunities
Join our high-performance team within one of our flagship government clients, reporting directly to the Accounts Concierge Services Manager. You will be part of a collaborative and supportive team dedicated to achieving first-class client satisfaction.
A snapshot of a typical day:
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Collaborative Relationships: Support strong working relationships with team members, key clients, and supplier stakeholders to understand their requirements, align objectives, and maximize value and support for the business.
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Guest Arrivals: Manage all guest arrivals for a seamless experience. Meet and greet clients and visitors, provide assistance based on their needs, announce their arrival to internal staff, and escort them to meeting rooms as required.
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Event Coordination: Support the coordination of client functions/events, including catering, audiovisual equipment, compiling function sheets, performing regular planning and testing checks, and setting up/breaking down furniture and catering equipment.
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Meeting Room Management: Support the Meeting Room Management System, assisting with booking reservations, cancellations, and amendments as per client requests. Ensure all booking requirements are captured, and proactively review and pre-plan for future bookings
As part of these roles, your primary responsibility will be to curate exceptional experiences that leave a lasting impression on our visitors and occupants. You will be the driving force behind ensuring seamless and memorable interactions. Furthermore, you will play a crucial supporting role for our clients, working across any of the core services: front-of-house (Reception), Concierge, placemaking support, Hospitality, Workplace Solutions, Events, and Meeting coordination.
What you'll bring to the role:
At least two years of experience in a customer-facing role, preferably in hospitality, airline, retail, or a similar service-oriented sector.
At least two years of experience in a customer-facing role, preferably in hospitality, airline, retail, or a similar service-oriented sector.
Strongly embodies a customer-centric and hospitality-led mindset, adapting to visitors'/employees' needs and preferences to enhance their overall experience.
Strong problem-solving skills with a creative and pragmatic approach, always maintaining a positive and solution-focused mindset in addressing challenges.
These positions require periods of walking, standing, sitting and/or manual handling.
Why you should choose First Contact:
- Rewarding Monday-Friday, enjoy your evenings and weekends
- Compensation surpassing industry standards
- Outstanding rewards program - earn gift cards and perks
- Learning and development opportunities from some of the best leaders in Australia for workplace experience.
- 24/7 Support through our wellness partner “Sonder” Employee Wellbeing Platform
Are you ready to embark on a professional journey like no other? Join our team today and become a vital part of this exciting adventure!
Together, let's create a workplace experience that leaves a lasting impression.
Apply now, and let's make a difference together.
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