Corporate Client Services & Hospitality Specialist - Sydney

As the Client Services & Hospitality Specialist, you will play a pivotal role in our organisation, acting as the central point of contact for all stakeholders. Your presence and expertise will ensure that all meetings, functions, events, and town halls are flawlessly executed, exceeding expectations and contributing to the overall success of our operations.

In this Role You Will

• Confirm and coordinate set up and catering arrangements for upcoming events to ensure smooth execution.
• Greet and attend to clients, visitors, and staff promptly and professionally, whether at Reception or Concierge.
• Efficiently manage the visitor sign-in process, granting appropriate access as needed.
• Handle shared inbox/emails with efficiency, timeliness, and professionalism.
• Coordinate room bookings using the administration system, adhering to service standards and displaying meticulous attention to detail.
• Provide basic Security, Emergency, and Workplace Health and Safety (WHS) services.
• Perform ad-hoc housekeeping tasks to high service standards, emphasizing quality.
• Receive, dispatch, and assist with organizing deliveries, as well as supporting mail management when required.
• Assist and support the Team Leader with administrative tasks.
• Forecast and provide the team with insights on upcoming events in the following weeks.
• During peak periods, support other areas of the Individual Life business as requested. Any additional tasks will be agreed upon and comprehensive training will be provided.

What we offer?

We look after you!

The core of our business is our people. As a First Contact employee you will be provided with a range of benefits to develop your career and your personal goals.

• We will make sure you have a Work life balance. We offer a Monday to Friday work schedule, with shifts between 7am – 7pm (8-hour shifts per day)
• You will have your weekends off and paid Public Holidays off
• Competitive salary, above award!
• Entrepreneurial and inclusive work culture

More Benefits

• Training and Development: Opportunity for paid training and development packages to continue to see you grow!
• Rewards Program: An amazing rewards and recognition program whereby you can receive vouchers for a wide range of retailers
• Wardrobe Services: Supplied corporate wardrobe and dry-cleaning services. You won’t have to worry about ironing a work shirt again
• Career Progression: The opportunity to progress your career if you commit to First Contact
• Work Location: Working in some of the city’s most prestigious buildings, as well as the newest

 Bring to the table

• Experience in five-star hotels or top-end hospitality
• Experience servicing VIP and Executive-Level guests in a professional manner
• Ability to work autonomously, while being self-motivated and driven
• Attentive ability to anticipate client needs
• Ability to create lasting impressions and meaningful relationships
• Discretion and confidentiality and the ability to build a high level of trust
• Immaculate presentation and grooming standards

About us

A business focused on others

First Contact is the leading Corporate Concierge and Workplace Services provider in Australia, with five-star customer service at the heart of what we do.  First Contact works with premium companies within the banking, finance, telecommunications sectors (and many more), to deliver the customer service component of their business.

If you want to learn more about us, please visit https://firstcontact.co/Home/AboutUs.

Our Culture

You’ll join an entrepreneurial, inclusive culture. One where we succeed together – across the desk and around the globe. Where like-minded people work naturally together to achieve great things. Keep those ambitions in sight and imagine where First Contact can take you...

As an organisation, we don’t just accept that we are a place of many different people, but we embrace it, we celebrate it, and we proactively support the needs that difference brings. First Contact is committed to equal opportunity regardless of race, gender, age, sexual orientation, or disability. 

Apply Now 

• To apply, select the ‘Apply Now' button and provide a copy of your resume and cover letter summarising your skills and relevant experience.