Description:

• Are you an outgoing individual who loves to deal with people daily and can build relationships with anyone you come across?
• Do you have a genuine passion for excellent customer service and a strong desire to join a company that puts people first?
• Are you looking to take your next step in the corporate hospitality industry?

What is the role?

Then look no further as First Contact is now hiring for a Corporate Reception Host based in the Sydney offices of one of the big four banks! 

You will add value to the Front of House Team by providing outstanding customer service in an efficient & friendly manner. 

Shift pattern: 40 hours per week, Monday-Friday, rotating 8-hour shifts between 7:30am-6pm 

What will be involved in your day to day tasks?

The role is diverse. No day is the same; you will have the opportunity to get involved in everything around the lobby front desk. From meet & greet to administration tasks, room bookings and liaising with workplace managers and contractors, you will have the opportunity to hone your skills and acquire new ones.

• Provide an engaging on brand welcome and farewell to all staff, clients and contractors entering the site
• Assist key stakeholders with guest services - building information, storage of luggage, transportation assistance and local directions
• Register visitors & staff using designated site access management system
• Ensure the reception area (desk and guest lounges) are clean and tidy at all times
• Work closely with the Security Team to ensure the safety of the building
• Complete daily administration duties, oversee shared mailboxes and answer email queries
• Manage bookings for all meeting spaces (Client Floor, Training Rooms and Venture Lab Meeting Spaces)
• Ensure all meeting rooms are clean and well-presented
• Manage the upkeep of the meeting rooms throughout the day
• Assist the Property Team with lobby activations and other activities as directed

What you will bring to the role:

The ideal candidate will have excellent computer & communication skills, a proactive attitude, flexibility and ability to work with different teams and most of all, a genuine passion for delivering a 5-star service at all times in this high-end corporate environment.

• Experience in five star hotels or top-end hospitality
• Experience servicing VIP and Executive-Level guests in a professional manner
• Ability to work autonomously, while being self-motivated and driven
• Attentive ability to anticipate client needs
• Ability to create lasting impressions and meaningful relationships
• Discretion and confidentiality and the ability to build a high level of trust
• Immaculate presentation and grooming standards