Description:

Who is First Contact?

First Contact is the leading Corporate Concierge and Workplace Services provider in Australia, with five-star customer service at the heart of what we do.  First Contact works with premium companies within the banking, finance, telecommunications sectors (plus many more), to deliver the customer service component of their business.

As a service professional you thrive on making someone else’s day a little better! You welcome the tenants of the building with a big smile, you are ready to assist them wherever necessary & you naturally engage at all levels.

As the name suggests, you are the ‘First Contact’ for our clients!

Why work for First Contact? Because we look after you!

The core of our business is our people! As a First Contact employee you will be provided with a range of benefits to develop your career and your personal goals.

• We will make sure you have a ‘Work life balance’! We offer a Monday to Friday work schedule, with shifts between 7am – 7pm (4 -8 hour shifts per day). 
• There is opportunity for paid training and development packages to continue to see you grow!
• We have an amazing rewards and recognition program whereby you can receive vouchers for a wide range of retailers!  
• Supplied corporate wardrobe and dry-cleaning services. You won’t have to worry about ironing a work shirt again!
• The opportunity to progress your career if you commit to First Contact.
• Amazing work environment! Our contracts see us placed in some of the cities most prestigious buildings, as well as the newest!

What is the role?

We currently have an opportunity for a Workplace Service Team Member (Mailroom Officer) to join our dynamic team in the Perth CBD. This is a fast-paced position that will see you provide first class service to one of our top Clients. This rare opportunity will report to the Workplace Services Manager. This role will entail providing support cover for reception on occasion. You will need to be an energetic, positive, and passionate people person, who will be responsible for representing our client’s values and brand by providing exceptional customer service. The role is based within a premium corporate office within the Perth CBD and has a Monday to Friday, corporate hours work schedule.

What will be involved in your day to day tasks?

• Receipt and distribution of mail items
• Management and distribution of ergonomic equipment
• Local, domestic, and international courier bookings
• Management of archiving process
• Monitoring of Mailroom stock for business
• Coordinator of managed stationery items for business
• PPE receipting and distribution
• Administration asset management for business
• Ad-hoc facilities and business services requests
• Relief cover for Reception which includes management of building access, meeting room scheduling as well as meeting, greeting and signing in of external guests, phone line management and other ad-hoc reception duties.
• This position requires periods of walking, standing, sitting and some manual handling.

What you will bring to the role:

Do you currently work in a 5-star environment? Are you tired of the shift work? Well this may be the role for you! Some of the qualities we are looking for are:

• Experience in five star hotels or top-end hospitality
• Experience servicing VIP and Executive-Level guests in a professional manner
• Ability to work autonomously, while being self motivated and driven
• Attentive ability to anticipate client needs
• Ability to create lasting impressions and meaningful relationships
• Discretion and confidentiality and the ability to build a high level of trust
• Immaculate presentation and grooming standards