Description:
Head Concierge
Can build relationships with anyone you come across?
Genuine passion for excellent customer service?
Looking to step into corporate hospitality industry?
The role
We're hiring for an exceptional Head Concierge based in the Front of House Melbourne offices.
Your day to day
Provide engaging, on brand welcome and farewell to staff & clients
Assist key stakeholders with guest services - building information, storage of luggage, transportation assistance and local directions
Register visitors & staff using designated management system
Work closely with security teams to ensure people & building safety
Complete daily administration duties
Manage bookings for all meeting spaces
Ensure reception spaces, guest lounges and meeting rooms are well-presented.
Assist the Property Team with lobby activations
What you will bring
Proactive attitude
Ability to work with different teams
Experience in five star hotels or top-end hospitality
Experience servicing VIP and Executive-Level guests in a professional manner
Ability to work autonomously, while being self-motivated and driven
Attentive ability to anticipate client needs
Ability to create lasting impressions and meaningful relationships
Discretion and confidentiality and the ability to build a high level of trust
Immaculate presentation and grooming standards
Excellent computer & communication skills
What we offer you
We look after you
Competitive salary above award
Monday to Friday work schedule
Weekends and Public Holidays off
There's more..
Work Life Balance: There is lots to do and discover outside of work and to keep a healthy lifestyle, we want you to take leave regularly.
Training and Development: Opportunity for paid training and development packages
Rewards Program: A generous rewards and recognition program
Wardrobe Services: Supplied corporate wardrobe and dry-cleaning services.
Career Progression: The opportunity to progress your career if you commit to First Contact
Diversity & Inclusion: We foster a work environment where diversity is valued, life balance is important, and individual aspirations are encouraged.
About us
A business focused on others
First Contact is the leading Corporate Concierge and Workplace Services provider in Australia, with five-star customer service at the heart of what we do. First Contact works with premium companies within the banking, finance, telecommunications sectors (and many more), to deliver the customer service component of their business.
If you want to learn more about us, please visit https://firstcontact.co/Home/AboutUs.
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