Description:

Workplace Concierge 

This is an expression of interest for upcoming Workplace Concierge opportunities across Sydney, with roles commencing June - July.

At First Contact, we’ve been delivering hospitality-led workplace experiences for over 20 years.

We partner with leading organisations and premium assets to bring a service approach that goes beyond traditional front of house. It’s about creating environments where people feel welcomed, supported, and genuinely connected to the workplace.

This role sits at the heart of that experience.

As our Workplace Concierge, you’re not just supporting operations you’re shaping how people feel when they walk through the door, attend a meeting, or interact with the space day to day.

From the front desk to behind the scenes, you’ll bring a hospitality-led approach that lifts both the client and employee experience, making the workplace feel considered, seamless, and genuinely welcoming.

What You’ll Do

• Coordinate meeting rooms, catering, and event setups ensuring everything is ready, on time, and executed to a high standard
• Be the face of the workplace welcoming clients, visitors, and employees with confidence and warmth
• Manage visitor arrivals and access balancing experience with security and compliance
• Oversee shared inboxes and communications ensuring timely and professional responses
• Maintain meeting room standards and booking systems keeping everything running smoothly
• Provide light touch support across Security, Emergency procedures, and WHS requirements this role involves a mix of sitting, standing, and moving throughout the workplace
• Carry out floor checks and light housekeeping to ensure the space presents at its best
• Support mail, deliveries, and day to day logistics across the workplace
• Assist the Team Leader with administration, reporting, and forward planning for events and activity
• Step in where needed during peak periods supporting the wider team to keep the experience consistent

What You’ll Bring

• 2+ years in a customer facing role hospitality, aviation, retail or similar
• Experience in a corporate, hotel, or hospitality environment
• Strong technology skills across PC systems, booking platforms, and workplace tools
• A genuine hospitality mindset reading the room and adapting to what people need
• Strong problem solving ability with a calm and proactive approach
• High attention to detail you notice the small things that make a big difference
• Professional, discreet, and trusted in how you handle people and information
• High personal presentation standards aligned to a premium workplace environment

Why Join FC

• Work life balance Monday to Friday with no late nights or weekends
• Above market salary recognising quality and consistency
• Recognition and rewards through incentives and team programs
• Career progression within a growing hospitality led business
• Wellbeing support with 24/7 access to the Sonder Employee Wellbeing Platform

If you take pride in creating great experiences, not just ticking tasks, we’d love to hear from you.